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The dog ate my images!

Have images in your email signature suddenly disappeared?
There are a few possible reasons for this, outlined below. If you’re still experiencing problems, please contact our Canine Customer Care team at [email protected]

Images not displaying?

If your images are not displaying, there are a couple of likely reasons:

  • You need to click the Publish Changes button on your signature dashboard, then re-install.
  • Sometimes a server dropout or your computer’s cache will corrupt the local HTML link to your logo. Try re-uploading your logo within your signature composition dashboard, clicking Publish Changes and re-installing.
  • If you’re on an Apple device, Apple’s security update may have changed your privacy settings. To adjust these settings:
    • Desktop: in Mail, go to Settings and on the far right hand side click Privacy. Ensure Protect Mail Activity and Block Remote Content are both off.
    • Mobile: navigate to Settings > Mail > Privacy Protection and toggle everything off.
  • Have you signed up to a plan? Signature Hound is no longer a free service and you’ll need to be subscribed to a plan to create and share an email signature.
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